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Anyone can leave a review, with or without an account, by giving their first name, last name and a profile photo. The “Verified client” label means the review was left from a customer account whose email address matches a completed booking. Reviews are never removed because they are negative: only abusive, fraudulent or unlawful content may be hidden. After their service, a client who leaves a complete review on the site (rating and written comment, review approved by Ugo) gets 10% off their next service, once, whatever the review says: approval only checks that the review is not abusive, fraudulent or unlawful.

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