Booking and cancellation terms

Quote

Each service is the subject of a personalised, free quote. The quote includes menu creation, groceries and the chef's service, as well as additional staff if planned. Any travel and accommodation are not included.

Deposit and booking

The booking is confirmed on receipt of a deposit of 30% of the amount of the service and groceries. Travel and accommodation are not included in the deposit. Until the deposit is received, the date remains available for other clients.

Payment

No payment is made on this site. The deposit is paid by secure payment link (Revolut) sent by Ugo, by bank transfer, or in person if agreed. Cheques are not accepted.

Balance and expenses

The balance is paid after the service, together with any travel and accommodation costs, which are advanced by Ugo and re-invoiced at cost on presentation of receipts.

Cancellation

The deposit is refundable only if the cancellation takes place within 24 hours of its payment. After that, the deposit is retained, except in special cases left to Ugo's discretion.

Allergies

The client undertakes to report all known allergies and intolerances of their guests. Situations involving risk are clarified with Ugo before the service.

Loyalty discount

The first service is at the normal price. After their service, a client who leaves a complete review on the site (rating and written comment, review approved by Ugo) gets 10% off their next service. The discount applies only once, to the following service and not to the one that has just taken place. It is granted whatever the review says.

Updated: 15/10/2026